Sign-in or account help
Include the sign-in method you used and the approximate time the issue happened. Never send us your password.
SUPPORT
How can we help?
Questions, account trouble, billing confusion, or a route that does not feel right—tell us what happened and we will take a look.
Missing or invalid result
Share the track name, run time, phone or Watch model, and what you saw after crossing the finish.
Report a route or runner
Use the in-app Report action for the fastest response. For urgent safety concerns, email us with the track or profile name.
Subscriptions and billing
Manage or cancel Kakii Club in Apple's subscription settings. Deleting an account does not cancel billing.
Account deletion
Open Kakii, go to Settings → Delete account, then confirm. This removes your Kakii account and associated content. If you cannot access the app, email contact@kakii.app from the address connected to your account.
Privacy choices
Anonymous analytics, device permissions, profile corrections, and deletion controls are explained on our Privacy Choices page.
Company contact
Kakii Technologies Pte Ltd
319 Serangoon Avenue 2, #11-35
Singapore
contact@kakii.app
+65 9105 6319
We aim to acknowledge support and privacy requests within two business days.